FAQ

Welcome to the Spunk Toys help center. We’re here to answer your questions about our products, shipping, privacy, and more. 

Orders & Shipping

How long does shipping take?
We pride ourselves on fast, efficient delivery. Because all our products are shipped from our warehouses within the United States, most orders to USA-based addresses arrive at your doorstep within 3 to 5 business days after processing. You will receive a tracking number as soon as your order ships.

Do you ship internationally?
Currently, we only ship to addresses within the United States. This allows us to maintain our promise of fast shipping and complete discretion for our customers.

What are your shipping options and costs?
We offer several shipping options at checkout, including standard and expedited services. Shipping costs are calculated based on the size and weight of your order, and range from $4.99 to $9.99, on average (heavier items will naturally come with higher shipping fees). We use USPS, UPS, and FedEx to ship out orders to our customers. Orders over $50 get free shipping!

Discretion & Privacy

Is your packaging discreet?
Absolutely. Your privacy is our highest priority. Every order from Spunk Toys is shipped in a plain, brown box or a non-descriptive poly mailer. There is no branding, logos, or any indication of the contents on the outside of the package.

How will the charge appear on my credit card statement?
Your purchase will appear under a discrete and neutral name on your bank or credit card statement, such as "STOYS," or a similar variation.

Is my personal information kept private?
Yes. We will never sell, rent, or share your personal information or purchase history with any third party. All data is encrypted for your security. For more details, please read our Privacy Policy.

Products & Materials

What kind of products do you sell?
We curate a selection of the latest and highest-quality adult toys and accessories. Our collection includes:

  • Vibrators (wands, bullets, rabbits, clitoral stimulators)

  • Dildos (realistic, abstract, glass, silicone)

  • Strap-Ons and Harness Kits

  • Male Masturbation Strokers and Sleeves

  • Anal Toys (butt plugs, anal beads, prostate massagers)

  • Lubricants, BDSM gear, sensual accessories, and more!

What are your toys made of?
We prioritize body-safe, non-porous materials that are easy to clean and built to last. This includes premium silicone, ABS plastic, glass, and stainless steel. We avoid materials that can harbor bacteria or cause irritation.

How do I clean my toy?
Clean your toy before and after each use with warm water and a mild, antibacterial soap or a dedicated toy cleaner. Always check the product's specific care instructions. 

Returns & Warranty

What is your return policy?
Due to the intimate nature of our products, we cannot accept returns or exchanges on open items for reasons of hygiene. However, if your item arrives damaged or defective, please contact us within 7 days of delivery, and we will gladly help you with a replacement or refund under our warranty. Please see our full Returns Policy for details.

Do your products have a warranty?
Most of our products come with a manufacturer's warranty, typically ranging from 90 days to 1 year. Please refer to the individual product page for specific warranty information.

Customer Service

How can I contact customer service?
We’re here to help! You can reach our discreet and professional customer service team via our contact form. We typically respond to all inquiries within 24 hours every day.